LUXEELOURA™ Return & Refund Policy

Your Satisfaction, Our Priority

At LUXEELOURA™, your satisfaction means everything to us.
If for any reason you’re not completely happy with your purchase, we’re here to make it right.

🔁 30-Day Return Guarantee

We offer a 30-day return window from the date of delivery.
If your item arrives defective, damaged, or simply not as expected, you may request a return or exchange with ease.

✅ Eligibility for Return

To be eligible for a return:

• The item must be unused, in original condition, and in its original packaging.

• You must provide proof of purchase (order number or confirmation email).

• Return requests must be submitted within 30 days of receiving your order.

🚫 Non-Returnable Items

• Items that have been used or damaged due to misuse

• Products returned without original packaging or accessories

• Clearance or final sale items

💸 Refund Process

1. Submit a Return Request:
   Email us at support@luxeeloura.com with your order number and reason for return.

2. Return Instructions:
   We’ll provide you with the return address and detailed instructions.

3. Send the Item Back:
   You are responsible for return shipping costs (unless the item was defective).

4. Refund Issued:
   Once your return is received and inspected, your refund will be processed to the original payment method within 5–10 business days.

🔄 Exchanges

We offer free exchanges for items that arrive defective or damaged.
Contact us within 7 days of delivery, and we’ll arrange a replacement quickly.

📦 Order Cancellations

Orders can only be canceled within 6 hours of purchase.
After that, your order may already be in processing or shipped.

🛡️ Our Commitment

At LUXEELOURA™, we stand by the quality and craftsmanship of our products.
If something’s not right, we’ll do our best to fix it—quickly, fairly, and with care.

Have questions? We're always here to help.

📧 Email: support@luxeeloura.com